Product Details
MATERIALS: Alu, stainless steel, walnut wood
CAPACITY: 20g
INCLUSION: Cleaning Brush, 5x interchangeable mesh.
- More Convenient External Adjustment: The externally adjustable manual coffee grinder is more user-friendly than the internal adjustment, making it easier for beginners. Its structure includes 60 grids per week, a maximum of 180 grids, with a precision of 0.016mm per grid.
- 5 Grind Sieves for Sifting: Equipped with 5 sieves (300um, 400um, 500um, 600um, and 850um), the grinder allows for fine powder removal to enhance coffee flavor. For espresso, it is recommended to remove the sieve.
- Magnetic Powder Bin: The powder bin, secured by 72 magnets, is easy to attach and detach, offering a convenient alternative to knob-type containers. It has a 20g capacity, suitable for daily home use.
- Original "Rapidity-3 Grinding Burr": The R3 Coffee Grinder features a CNC420 stainless steel burr with sharp, precise cutting ability, ensuring efficient grinding and reducing micro-powder production.
Return Policies
We have a 7-day return policy to ensure your utmost satisfaction with your purchase. Within this window, which begins upon receiving your item, you have 7 days to initiate a return if needed.
Conditions for Returns
To qualify for a return, we kindly request that the item remains in its original condition – unused, complete with all tags, and securely packaged just as it arrived. Consumable goods must remain unopened and unused, and any damaged, opened, or used products will not be accepted for return. Additionally, please have your receipt or proof of purchase ready for our records.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at services@conceptspecialist.com or +639611847337 to request a return.
- Provide your order number, a description of the issue, and photographic evidence of the product's condition, if applicable.
- Our customer service team will review your request and provide further instructions.
Return Authorization
Once your return request is approved, we will issue a Return Authorization (RA) number and provide instructions on how to send the product back to us. Please ensure the product is securely packaged to prevent any damage during transit.
Return Shipping
- For eligible returns due to our error (damaged, defective, or incorrect products), we will cover the return shipping costs.
- For returns due to customer preferences or change of mind, the customer is responsible for the return shipping costs.
Inspection and Processing
Once we receive the returned product, our team will inspect it to verify the issue. If the return is approved, we will process a replacement or issue a refund, as per your preference.
Refund
Refunds for approved returns will be processed within 7 days of receiving the returned product. Refunds will be processed using the same payment method used for the original purchase.
Exchanges
We currently do not offer direct exchanges. If you need a replacement product, please initiate a return and place a new order.
