Product Details
Food-Grade Silicone: Made from food-grade silicone, this mat is non-toxic, eco-friendly, and safe for kitchen use. It is heat-resistant and soft, providing durability and protection.
Versatile Design
Multi-Functional: This mat serves multiple purposes-not only as a draining mat but also as a non-slip pad, heat-resistant trivet, or a protective surface for dishes and cookware.
Efficient Drainage: The surface features drainage grooves that effectively channel water away, keeping your countertop dry and clean.
Easy to Clean: The smooth silicone surface resists stains and grease, making it easy to clean. It can be rinsed with water or placed in the dishwasher for hassle-free cleaning.
Durable: The mat is resistant to deformation and damage, ensuring long-lasting use, making it a cost-effective choice.
Flexible and Foldable: The soft silicone material allows the mat to be easily folded or rolled up for convenient storage, saving space in your kitchen.
Non-Slip: The mat provides excellent grip, preventing dishes from sliding off and ensuring stability on the countertop.
Material: Silicone
Colour: Grey/Black
Weight: 480g
Origin: China
Return Policies
We have a 7-day return policy to ensure your utmost satisfaction with your purchase. Within this window, which begins upon receiving your item, you have 7 days to initiate a return if needed.
Conditions for Returns
To qualify for a return, we kindly request that the item remains in its original condition – unused, complete with all tags, and securely packaged just as it arrived. Consumable goods must remain unopened and unused, and any damaged, opened, or used products will not be accepted for return. Additionally, please have your receipt or proof of purchase ready for our records.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at services@conceptspecialist.com or +639611847337 to request a return.
- Provide your order number, a description of the issue, and photographic evidence of the product's condition, if applicable.
- Our customer service team will review your request and provide further instructions.
Return Authorization
Once your return request is approved, we will issue a Return Authorization (RA) number and provide instructions on how to send the product back to us. Please ensure the product is securely packaged to prevent any damage during transit.
Return Shipping
- For eligible returns due to our error (damaged, defective, or incorrect products), we will cover the return shipping costs.
- For returns due to customer preferences or change of mind, the customer is responsible for the return shipping costs.
Inspection and Processing
Once we receive the returned product, our team will inspect it to verify the issue. If the return is approved, we will process a replacement or issue a refund, as per your preference.
Refund
Refunds for approved returns will be processed within 7 days of receiving the returned product. Refunds will be processed using the same payment method used for the original purchase.
Exchanges
We currently do not offer direct exchanges. If you need a replacement product, please initiate a return and place a new order.
